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Time versus Quality of Output Conflict

1st April 2015

In a high pressure environment, when faced with deadlines looming and more work being allocated to you, there is this constant challenge of, “I could do a far better job, if only I had more time”. The reality of these situations usually means that you are under pressure from your manager to get the job completed in order that you can progress onto the next project. It is this very same manager who is going to be disappointed (OK that may very well be an understatement!) if the job is not completed to the required standard.

So, how should you view the use of your time when trying to get through a task? 80/20 is a ratio that gets used quite often in many business related contexts. As an example, when I used to have customer sales panels (when working for Aviva PLC), as a rough rule of thumb it was not unusual to find that almost 80% of the income came from the top 20% of my panel. This was a useful way of considering how best to split my time between my customers (i.e. if I spent 80% of my time with the top 20% of customers, it should have a far more positive impact on the performance overall, as opposed to splitting my time evenly across everyone on the panel).

Another area where I have heard the 80/20 rule being cited is in the time taken to complete tasks. The theory is that you get the bulk of a task progressed relatively quickly (i.e. as high as 80% completed in 20% of the end result time used), and then you spend a much longer period of time working on getting the task finally completed (i.e. as much as 80% of the time to complete the final 20% of the task). Now all of this, in reality, seems a very simplistic way to view your outputs and it is without doubt that the amount of time taken to complete certain tasks, and get the quality right, may very well be warranted. And, of course, we can always debate for any particular project if it is 80/20 or 70/30 or 60/40 etc. The point however is, to bear in mind that whilst you are taking all of this time to improve upon what you have already almost fully completed, it directly conflicts with that same period of time potentially contributing towards up to 80% of the next project that is awaiting your attention. Then, when you break this down even further, all of the potential time slots available to you (if it was decided that you didn’t need everything to be absolutely perfect) could in fact contribute towards the completion of many more tasks. It is therefore quite right to challenge the process by asking, “How much better is the output, bearing in mind the extra time required to get it better?” So keep challenging yourself or your team, as to how much time you really need to get a task completed, but please don’t lose sight of the quality/standards required. Perhaps in some instances you can revisit the quality/standards to see if in any way you are doing things which are beyond what the end user actually needs to fulfill their purposes.

Leadership: Effective Use of Time

26th February 2015

Whether you are a team leader, a business owner or operating at a high level within a corporate, you will always be struggling with how best to use your time in order to maximise your impact on the performance of your team or the business overall. It’s extremely easy to get caught up making yourself busy with tasks that need to get done, but don’t actually have any developmental impact.  For some it is very difficult to accept that they are not being effective whilst carrying out these operational, often repetitive and below grade tasks. After all, someone has to do the cash flow  forecasting, carry out the health and safety review (as opposed to reviewing it once someone else has done the leg work!) and go to the bank with the cheques. The challenge is however, should it be you?

It’s very difficult to avoid some tasks that do not take your business any closer to its vision, but for many of these tasks, when you really challenge the situation, you will find that there is no reason whatsoever for your valuable time to be spent doing these things. Especially when your role within the business and your experience would be far more gainfully employed pursuing new customers, developing new strategies, negotiating deals at a high level etc.

You only have so may hours in a day and it’s crucial that you use your time to best effect, because once a moment has passed by you don’t ever get it back. You can’t buy back time, you can only regret what you didn’t do with it once it’s evaporated. So your priorities should always be assessed and re-assessed, and every time you are about to do something ask yourself, “If I delegated that to someone else would the business benefit overall?” The chances are it will. It’s a classic win/win scenario. First of all for you – it frees up your time to be more effective in a more meaningful way.  Secondly, the person you delegate the task to will probably be pleased that you are giving them the trust to do something above their level, will be happy to be given the extra responsibility and will also develop their skillset accordingly. It’s good for morale and it stengthens your team. So think about some of the repetitive tasks (or meetings) that constantly get in your way of being effective, and smother you into thinking, falsely, that you are an effective leader. If you find one thing (and you will probably find much more) that takes an hour a week and you delegated it elsewhere, that gains you 52 hours a year (more than a full working week!). What could you achieve, that would really make a difference, with all that time? Perhaps you can buy time after all!  Choose well how you use it, because once it’s gone you ain’t getting it back!

Leadership Awareness: Near & Far Audience Dynamics

12th December 2014

Some of us will have experienced the scenario when one morning your boss calls you in for a 121 chat, to announce that their boss has suggested that you are the ideal candidate to take ownership of this big new important project, and drive forward the idea through to its birth. Not only are you now in the spotlight as being the person upon whom the responsibility lies for its success (hopefully!) or its failure (this isn’t an option – don’t go there), but things now have to be seen to be gathering pace. At last you are being given the opportunity to prove yourself in a position of leadership and all the responsibility for change management that comes with it.

Within days, life has changed dramatically. What were previously your priorities have now sweepingly been re-prioritised. If you are lucky they are now sitting on someone else’s desk! You have been fully briefed, critical deadlines set, resources and a support team are in the process of being assigned, and if you are smart (assuming that someone has ever told you anything about it) you will already be formulating a Key Stakeholder Management Strategy. After all, beyond your immediate team you need to fully understand who the key influencers are and at what level could they have an impact on progress (positive or negative). Building an effective rapport with this group and making them aware of the project goals and aspirations, in order to gain their support, is what you are aiming for. Failing that, at least having them take a neutral position, as opposed to being against the idea (yes, there is nothing worse than a key stakeholder, with a high level of influence and a lot of power, working against you behind the scenes!) is your fall back point.

So there it is, all is good to go and you and your team quickly get on with the task at hand. Without debate there is a vast range of core skills required in leading any large project, as well as, of course, the essential technical knowledge that would need to exist within your team. But the one aspect I would like to focus on in this blog, is that of understanding the team and audience dynamics that may be occurring in association with your leadership role and the project overall. To demonstrate this I have quickly created a dynamogram (see picture) of the various participants (and for that matter, non-participants) that could exist. I am not suggesting that what’s been created here covers every scenario: it doesn’t. It is merely one view of the world, as to where a leader sits when driving forward changes or new ideas within an organisation. So take a look at what’s been produced here and consider it in relation to the various projects you are involved with and also those that are happening around you. For each of the key changes that are occurring today in your business you may find that where you are positioned in the model differs substantially from project to project. Are you happy where you’re at? If you are ‘Blind’ or ‘Blinkered’ you may want to re-assess your position!

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